Call Response Time Report

Call Response Time Report

⏱️ What is the Call Response Time Report?

This report shows how quickly staff respond to calls. It categorizes calls as Acceptable, Needs Improvement, or Unacceptable based on response time.

Note: Data is shown both combined and divided by shift.

🛠️ How to Run the Call Response Time Report

  1. From the RCare web interface, click Reports in the main menu.
  2. Click the Call Response Time Report link in the Administrative Reports list.
  3. Select parameters: groups, date range, shift start times, and time limits for call acceptability.
  4. Click Generate Report, Generate PDF, or Generate CSV.
  5. Tip: Use Save Report Parameters to reuse settings later.



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