ELDR Call Tree and Support Information

• Related Articles

• Call Volume by Hour Report

  ? What is a Call Volume by Hour Report? The Call Volume by Hour Report helps administrative staff observe trends in call volumes over a 24-hour period. It supports staffing decisions to improve resident care and safety. Note: When multiple groups ...

• Call Response Time Report

  ⏱️ What is the Call Response Time Report? This report shows how quickly staff respond to calls. It categorizes calls as Acceptable, Needs Improvement, or Unacceptable based on response time. Note: Data is shown both combined and divided by shift. ?️ ...

• Call Volume by Shift Report

  ? What is the Call Volume by Shift Report? This report helps administrative staff observe call volume trends across different shifts. Data for selected groups is combined in the report. ?️ How to Run the Call Volume by Shift Report From the RCare ...

• Call Volume by Shift and Group Report

  ? What is the Call Volume by Shift and Group Report? This report helps administrative staff observe call volume trends across different shifts and groups. Data is shown group by group rather than combined. ?️ How to Run the Call Volume by Shift and ...

• Call Response Time by Group Report

  ? What is the Call Response Time by Group Report? This report shows how quickly staff respond to calls, categorized by group. Unlike the standard Call Response Time Report, data is shown group by group rather than combined. Note: Calls are ...