How to Use a Help Button

How to Use a Help Button

📄 What is the Help Button?

The Help Button is a Resident Device. The resident presses it to request help.

⚙️ How It Works

When the resident presses the button, a signal is transmitted to the nurse call system, and an active incident is created. A notification is sent to caregivers, and the red LED light on the device begins flashing.

🔄 How to Reset the Help Button

  1. Press and hold the button for 8 seconds. The LED will flash when pressed and again after 8 seconds.
  2. Release the button after the second LED flash. (If you don’t see the second flash, you haven’t held it long enough.)

❓ Why Reset?

  • Changes the incident status from “Active” to “Open.”
  • Stops all caregiver devices from alerting for this incident.

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