How to Respond to an Incident in RCare Mobile
🚨 How does an Incident Begin?
When a resident needs help, they can pull a cord, push a button, or use another resident device. This sends a signal to the nurse call system, which creates an active incident.
🔔 How do You Know When an Active Incident is Created?
- Every phone within the View begins to make an alert sound and vibrate.
- A red bar labeled Active Incident appears at the top of every screen.
- On the Main Screen, a red circle icon with the number of current active incidents appears next to both the Incidents button and the Incidents icon at the bottom.
- An RCare notification pops up at intervals, showing the account name and location.
- On the Incidents screen, active incidents are listed at the top, with the account name in red.
Note: “Phone” refers to any iOS device running the RCare Mobile app.
🛠️ How to Respond to an Incident
- Tap the Incidents button on the Main Screen to view the list of recent incidents (newest at the top). Incident account names are color-coded.
- Tap an incident to see its details.
- Tap I Got It to claim responsibility for the incident, then confirm by tapping OK.
- Physically reset the resident call device (pull cord, push button, etc.) once you reach the resident’s room or as soon as possible after.
🎨 Incident Color Codes
Status:
- Red: Active incident (not claimed).
- Yellow: Claimed but not resolved.
- Gray: Resolved (device reset).
Response Time:
- Blue: Acceptable response time.
- Yellow: Needs improvement.
- Red: Unacceptable (too high).
📝 Step-by-Step Guide
Step One: Tap Incidents on the Main Screen.
Step Two: Select the incident to view details.
Step Three: Tap I Got It and confirm with OK.
Step Four: Reset the resident call device.
Step Five: Verify status and response time codes.
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