How to View an Incident with the Caregiver Console

How to View an Incident with the Caregiver Console

🚨 How to View an Incident with the Caregiver Console

How does an Incident Begin? When a resident activates a device (e.g., pull cord, button), a signal is sent to the nurse call system, creating an active incident and alerting caregivers.

Incident Lists:

  • Active incidents appear on the Active Incident List, with the most recent first.
  • Emergency device incidents appear at the top.
  • Click the Resolved tab to view responded incidents. Click Active to return.
  • A red square with the number of active incidents appears next to the Incidents button.
  • The magnifying glass icon is red for unclaimed incidents and yellow when claimed.

Incident Details:

Click the magnifying glass to view:

  • Incident summary: number, resident name, caregiver name, time, duration, room number, triggering device.
  • Log tab: Shows technical event sequence.
  • Notes tab: Displays added notes.

Big Board View:

Displays incident details without personal data. Use in public areas like hallways.





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