How to View or Edit an Incident

How to View or Edit an Incident

📟 What are Incidents?

Every time a resident calls for help using a device (e.g., push button, pull cord), a signal is sent to the nurse call system and an incident record is created. A notification is then sent to caregivers.

Incident Status:

  • Active: Incident is created and sending alerts.
  • Open: Caregiver has responded and reset the device.
  • Closed: Administrator has reviewed and closed the incident.

👁️ How to View an Incident

  1. From the RCare web interface, click Incidents in the main menu to view active incidents.
  2. Click an incident number to view its details.
  3. Account Information: Shows resident details.

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